Bill, what do I do when someone does not meet an agreed deadline? Sometimes it is a vendor; other times it is an employee or co-worker who does not do what they have agreed to do. Many times it is my responsibility to deliver the product or service but someone else messes up. This makes me mad and many times I lose control and blast the person or persons involved. What would you do?
Hugo, first I would ask myself if the action I plan take will get the results I want? Will my getting upset help or hurt the situation? What could I do differently to solve the problem? After asking these questions many times I realize not only will getting upset and blasting the person not accomplish the results I desire it will make matters worse. The best course of action is to ask yourself what can I do to improve my chances of meeting the objective at this time. In future situations you may want to replace the vendor or person who caused the delay. Or you may discover that the delay was out of their control and better communications between you and them would have made the situation much easier to cope with. What is most important is to keep your cool so that you don’t make a difficult matter worse.