Common Sense Success
Mental Success

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How to Collect Past-Due Accounts

How to Collect Past Due Accounts














Feedback Samples:

The Purpose of this Seminar

This seminar teaches you how to define the role of an effective collector and identify the different types of past-due customers. It teaches you how to follow the steps to a successful customer contact that will result in collecting the maximum amount of money in the minimum amount of time.

Brief Outline

  • Section One: Defining the Role of an Effective Telephone Collector
  • Section Two: Profiling the Customer to Collect Payment-in-Full
  • Section Three: Following the Steps to a Successful Customer Contact
  • Action Plan

Feedback from Audiences

How to service people and be a great collector–to not feel sorry for asking for money, be on their side as well as the banks–there were great tools for this.

——Ashlee Karschnik, U.S.Bank; Portland, OR

This was a really great program. It was really interactive and visual aids.

——–Oswalolo Morales, Target Financial; Minneapolis, MN

It’s great. Longer program, we want to enjoy more.

——– Janefer Duarte, Genpact; Guatemala

Enjoy training….and very knowledgeable…the dollar and seminar from Bill.

——–Junryn Suerte, Genpact Manfinhepa City, Philippines

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