How to Collect Past-Due Accounts
The Purpose of this Seminar
This seminar teaches you how to define the role of an effective collector and identify the different types of past-due customers. It teaches you how to follow the steps to a successful customer contact that will result in collecting the maximum amount of money in the minimum amount of time.
- Section One: Defining the Role of an Effective Telephone Collector
- Section Two: Profiling the Customer to Collect Payment-in-Full
- Section Three: Following the Steps to a Successful Customer Contact
- Action Plan
Feedback from Audiences
How to service people and be a great collector–to not feel sorry for asking for money, be on their side as well as the banks–there were great tools for this.
——Ashlee Karschnik, U.S.Bank; Portland, OR
This was a really great program. It was really interactive and visual aids.
——–Oswalolo Morales, Target Financial; Minneapolis, MN
It’s great. Longer program, we want to enjoy more.
——– Janefer Duarte, Genpact; Guatemala
Enjoy training….and very knowledgeable…the dollar and seminar from Bill.
——–Junryn Suerte, Genpact Manfinhepa City, Philippines