WHY YOU SHOULD READ THIS BOOK

With this book you will transform the way you interact with people and fundamentally improve your ability to motivate them. The techniques you will learn in The Debt will help you in every aspect of your life, especially in the stressful field of debt collection.

Author Bill Arnold has used these techniques in his businesses to collect hundreds of millions of dollars in past-due accounts. Just as important, thousands of readers have used these techniques to improve their work-life balance.

This book is written as a how-to guide for professional collectors, call center workers and any business faced with collecting accounts–from mom and pop storefronts to multi-national corporations.

Do you need to increase your collections? Reduce bad debt write-off? Decrease employee turnover? Minimize employee stress? Do you want to retain customers? The techniques in you will learn in this book help you in exactly these ways and more.

You don’t have to be a bill collector to need this book. Those who regularly use Bill Arnold’s “Friendly but Firm” system include physicians, department stores, banks, universities, credit unions, hospitals, churches, and credit-grantors world-wide.

“When written in Chinese, the word ‘crisis’ is composed of two characters. One represents danger and the other represents opportunity.”

-John F. Kennedy